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FAQ

Important Note



We currently deliver medicines in Bhubaneswar, Cuttack, Puri & Jajpur only.You can search your delivery area by entering your postal pin code. Enter your pin code and get estimate time of delivery & COD availability. We service orders 7 days a week. In case of any delay, our agent will inform you on a priority basis. You can contact us on: 0674-2351811 or 9438361524 (Open 8 AM - 8 PM, Monday - Saturday. 8 AM - 5 PM Sunday).


SHIPPING

  • Free Shipping on orders above Rs. 300/- within serviceable area. There will be a charge of Rs. 50/- for shipping on orders below Rs. 300/-
  • COD facility is available for all orders in serviceable area.
    • New order number is to be entered while placing return request for Doctor Changed Medicines Cases. If the new order id is not mentioned in remarks field, then the return request will not be accepted.
    • Your order will be processed within 30 minutes you can search your estimated time of delivery & COD availability entering your area postal pin. Your order will be delivered in Maximum 6-12 hours in serviceable area.
      • Urgent order delivered  within 90 minutes

Is smartmedicine a pharmacy?

 

Yes Smart medicines is a pharmacy with valid drug license no. KH32639R,KH32640RC,KH13333RX smart medicines helps you search & order all medicines anywhere using our website www.smartmedicineodisha.com .you need not to go search for a medicine counter to counter. You can buy all types of Allopathic. Ayurbedic, OTC, Diabetes, Baby & Mother,Surgical Goods,Health Devices & patanjali medicines anywhere with free home delivery. You can buy medicines for you & your relatives only entering your & your relatives’ delivery address.


So, how will I get my medicines?


The prescription that you provide to us is validated by pharmacists and is then passed on to a pharmacy in your vicinity. The sale of medicines can only be done by a licensed pharmacy under the supervision of a pharmacist.

How does my prescription get validated?

 

We check if a registered medical practitioner has generated the prescription. We then look at the date of visit and duration of medication, to check if the prescription has expired. We also check if the quantity of medicines ordered matches with the prescription.

 


If I upload a prescription, will my order be confirmed immediately?

 

No. After we validate the prescription, our vendor will then confirm the stock availability. We will send you a SMS and email, if we are unable to fulfill some medicines. As a lead generation platform, we only connect you to the pharmacy - which after due verification of credentials and your prescription – may confirm your order. Please read the terms and conditions of the website.

 


Will I need the original prescription at time of delivery?

 

Yes. As per the government regulations, patient must be in possession of the original prescription at the time of delivery. So keep it handy when our delivery personnel come to visit you.

 


Why do the prices of medicine vary?

 

Medicine prices vary by geographical location and often change on a day to day basis due to regulations and distributors. The prices listed on our site act as guidance and help you understand if you are paying the right price for your medicines.

 


Why are there multiple pages for the same medicine?

 

The same medicine often comes in different strengths, usually indicated by salt weight. Further they come in different packs, aimed at frequency of usage. Please check for the correct version of the medicine specified by your doctor.

 


Where does smartmedicines obtain the information?

 

We have qualified pharmacist onboard who scan thousands of products to provide you the relevant and useful information about your medicines. We periodically review and update the information you use. Please read our Terms & conditions to understand your responsibilities and liabilities.

 


How can I report an error in the medicine information page?

 

You can click on the “Report error” link on any product page and send us the correct information. Our pharmacists will then validate your request and edit the information.

 


What is a generic substitute?

 

Substitutes depend on the composition and strength of constituent salts. Substitute are medicines made by other manufactures using the same salt composition as your prescribed medicine .These medicines are often more affordable. Please note that substitutes change with the salt strength, even for same medicine name.

 


Can I just buy another medicine listed as substitute?

 

Yes, you can buy other substitutes if you prescription lists the salt names instead of a brand name. You can always encourage your doctor to write salt names on your prescription instead of a specific brand name.

 


Where can I check my order status?

 

You will receive regular SMS & Emails about your order. You can also track your order from your order history section. If there is any delay or change in your order, our customer care will call and inform you.

 


What is your cancellation policy?

 

You can cancel your order till we ship it. Orders once shipped cannot be cancelled.

 


What is your return policy?

 

We accept returns if the medicine provided to you does not match your order, or if the medicine is past its expiry date. Please check your orders at the time of delivery and report any return request before you pay our delivery personnel.

 


Can I also order through E-mails?

 

Yes. You can send the list of medicines, your full address, contact number and valid prescription to order@smartmedicineodisha.com. We will then process the order and send you a confirmation.

 


How can I pursue partnerships & business development opportunities with smartmedicines?

 

Please contact us at care@smartmedicineodisha.com. Ensure that your subject line is 'Business Development' for faster reverts.

 


How do I know the medicines delivered are authentic?

 

The product is being supplied directly by the vendors associated with the Company and the Vendor concerned shall solely be responsible for the authenticity and genuineness of the product so ordered.